A Helpdesk System is common in almost every business and helps a company support not only their internal customers, but external customers as well. Often, smaller companies can not afford the high price of Helpdesk software let alone the resources to fund a full time support center.

SomeHelp is free, simple IT help desk software which helps your IT team/support desk manage and administrate support calls from your own organisation's users or your customers. It has been deliberately designed for simplicity of use and although it is rich in features, if you do want the most sophisticated solution available then this may not be the database for you!

Customizable mail forms. You may create as many customer service form templates as you need. Each contact form may have as many data fields as required in order to collect all relevant information.

As a business owner, you may have questions regarding the use of free help desk software. For instance, how can companies turn a profit while offering a free product like this? Many help desk software providers offer limitations on the number of computers that can access the software, some have limitations on the number of tickets supported and some programs are supported by advertising frames. For a small start up business, these limitations may not hinder the purposeful use of the program. For others, it may be necessary to upgrade the account in order to obtain full access to the particular program.

Although free ticketing systems may sound like more trouble than they are worth, I am going to go over a number of options because there is no doubt a "market" for free software, and they are getting better all the time. I will be doing group "reviews" like this on all levels of help desk software, so stay tuned and subscribe to my blog even if you are not looking for free software today.

Leigh Business Enterprises Ltd. (LBE) is giving away licences for its latest helpdesk software. Anyone can apply for a single user licence for LBE's browser or Windows based helpdesk applications. There is no spyware, no ads, no time limit, no tricks! This is exactly the same software as sold by LBE and used by businesses, major educational institutes, government bodies and health organizations throughout the world. The only restriction in this free licence is that only one person can use the software at one time.

I guess I should provide some background. Maybe that will help with suggestions. 99% of our support issues are mind-numbingly easy, so it's all in my head. However, I do get calls/emails from customers with really weird problems that are sometimes our fault and sometimes not. Currently, I just save those email threads in case I run into a new customer with the same weird problem, but over the years, those emails have added up and are hard to sort through. This is why I would like to utilize a help desk system. Besides, something may happen (knock on wood) and I won't be around to do the job anymore. It would be nice to have my replacement to have access to all of this information. Dig? posted by NoMich to computers & internet (13 comments total) 2 users marked this as a favorite Some more options.

You can choose freeware helpdesk software for your website without apprehensions as most such solutions, though free, provide sufficient functions for managing the customer support services of any small business. To list and select a solution, simply use your favorite search engine to display the available solutions. Read the instructions, descriptions and system requirements of the solutions to check if they meet your requirements. Select a solution, download it and install it.

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use

You crapper opt freeware assist code for your website without apprehensions as most much solutions, though free, wage decent functions for managing the client hold services of whatever diminutive business.