How do I get a software upgrade?      

You must contact the Help Desk, in addition, you have to complete, sign and return the agreement that applies to you. Current agreements are available for download, Computer Upgrade Agreement & Software Upgrade Agreement

 
Do I pay for the upgrade?      

Depending on the type of software you upgrade, your department may be billed. Visit the software supported page to see what can be installed free of charge and what will be installed at a fee.

 
Is the upgrade the latest version?      

All installs and upgrades are to the latest version of that software, given that the university actually runs or uses that particular software.

 
Can I get upgrade software from Help Desk for my home computer?      

Depending on the type of software, Help Desk, may or may not be able to provide upgrade software for computers at home.

 
What software is included in the standard complement?      

Microsoft Office & Office Suite Access (PC only) Excel FrontPage (PC only) PowerPoint Word

 
What other software is available?      

Available upon request: Claris FileMaker Pro Corel WordPerfect (PC only)

 
What is stored on the 'H drive'?      

In addition to ‘My Documents’, the ‘H drive’ also stores your Eudora e-mail, Netscape profile (including bookmarks), IE favorites, and Outlook personal folder. This enables your data to “follow” you from computer to computer without having to redo them every time you log onto a different one. You can check your e-mail or browse the web from any computer on the CSUSM domain just by logging onto it with your own username and password.

 
Where should I save personal documents?      

By default your documents should be saved to ‘h:\My Documents’. You should create a shortcut to this folder and place it on your desktop. All important documents should be placed here as this folder has the benefit of nightly automatic backups. In the case of a disk crash or system corruption, your documents remain safe on ‘CSUSMNT’. Remember to only place your most important documents here, as your space on the ‘H drive’ is limited to 100 megabytes. Less important documents can be backed up to Zip drive while keeping working copies on your local computer.

 
Where should I keep non-critical personal documents that do not require a nightly backup?      

Make a folder on your c drive called ‘Documents’ and place a shortcut to it on your desktop. Thus you will keep critical documents in ‘My Documents’ (on the remote h drive) and non-critical ones in ‘Documents’ (on the local c drive).

 
Where should I save departmental documents?      

In addition to individual home directories, CSUSMNT also houses a separate folder for each department on campus. When your CSUSM account was created you were given access to your department’s folder. You should map a drive letter on your computer to this folder and/or make a shortcut to it on the desktop. Documents that need to be accessed by more than one person in your department should be placed here. Unique permissions can be assigned to folders inside the departmental folder depending on what kind of access you want to give to whom.

 
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