Help desks are now a fundamental and core part of good business service and operation. However, addressing the tricky issues, selecting the right tools, and managing the help desk correctly can actually be a very daunting task.

Trellis Software, Princeton, N.J., has introduced Corporate HelpDesk, a Lotus Notes-based help desk for MIS support departments.

Remote Helpdesk is a program that allows you to provide support to customers by pc remote control. The Server is a thin (430 Kb) program that doesn't require installation, your customers can start it from a web server link, shortcut on a local file server or it can even be emailed to them. Even at 56k download speeds, this means you can typically start a remote control session within 30 seconds of your users downloading remhelp.exe and pressing the start button.

Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity. Most use it to some degree while others do not use it at all. Tom Jud, Emerging Growth Manager for BMC Software, has observed "...that the Business Rules Engine provided by the Magic Help Desk product, is the key feature that organizations should leverage to drive support efficiency and cost savings." He explains that the two main reasons for organizations not deploying workflow automation are 1) the perceived level of difficulty in implementing these functions and 2) The lack of workflow planning used in developing the helpdesk program. Once organizations learn the importance of workflow automation and the benefit gained, they embrace the feature and drive added value from their help desk product.

iTrack is a comprehensive support tool used to track and resolve support calls, e-mails and user inquiries. Whether you offer telephone support or a maintain a corporate help desk, there has never been an easier way to improve service and reduce support calls.

Touchpaper ITBM Suite integration creates a new and exciting revenue opportunity for Novell and its Partners. It expands Novell's market reach into IT ServiceDesk solutions. ITBM integration into ZENworks, Identity Manager, eDirectory and GroupWise expands the capabilities of a busy ServiceDesk and increases the number of users each helpdesk operative can support.

HelpDesk Master is a comprehensive, case based, feature rich, and extremely easy to install, learn, and maintain help desk and call center software system. HelpDesk Master offers fulls support for both MS Access and SQL databases and it is Internet enabled. It includes facilities for managing activities, scheduling, updating and closing service requests. HelpDesk Master is designed to be intuitive so even the most novice user can quickly learn the system and be fully functional in a matter of hours, not days or weeks like some other software packages. You do not need onsite training because the system is designed so your staff can rely on the quick and easy interface rather than paying for an outside consultant to come to your office and implement the system for you.

ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.

IssueTrak's help desk software solution is powerful enough to make a difference in any organization, yet simple and easy to use. With IssueTrak's 100% Web based, customizable IT help desk software you can: