Text Chat - Requires a current browser. Our preferred browser is Internet Explorer 6 or Netscape 7. Remote Control - Requires a file download and customer permission.

We specialize in providing best-in-class 24/7 customer service based technical support for our clients. Our dedication to a positive customer experience means live technicians quickly answer your customers calls and are willing to go the extra-mile to satisfy your customers. We emphasize issue resolution over call quantity and our easily understandable technicians will gladly take as much time as necessary assist with any customer issue.

Here you will find information needed to see all the broadcasts well, both for live events and for the recordings. The first thing you need to do is to determine what kind of system (computer + software + connection) you have and if that setup is sufficient for viewing the streams.

The Office of Information Technology recognizes this and wishes to protect Susquehanna students, faculty and staff from falling victim to Internet fraud. Education on the topic of Internet fraud and personal identity theft is critical to raising self-awareness when performing any Internet transaction. Supplied below are links to informational Web sites that will help you better understand and recognize Internet fraud.

A helpdesk support software solution does much more than responding to all customer inquiries. To give the best customer service possible, it is important to get accurate reports at the right time and track inquiries in a timely and active manner...

Some IT department managers have ventured overseas for network design, infrastructure development, application programming and development, and other high level IT management matters, and have discovered later, many costly issues they weren't counting on.