The Web+Center Help Desk The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here.  Product from Internet Software Sciences (ISS) is now capturing many new users from the K-12 school district IT support market. The Web+Center product is already popular in the higher education arena with over 25% of California community colleges using the Web+Center Help Desk and that interest is now being shown in the K-12 market as well. Recently several California-based K-12 school districts, including San Francisco Unified School District, Pasadena USD, Oxnard USD, and Madera USD, deployed the product while many others throughout the United States and Canada are now using the Web+Center for automating their help desk operations.

As budgets for community colleges and K-12 school districts are reduced, IT organizations continue to compare help desk automation solutions and find the Web+Center help desk cost effective, but functionality complete and easy to implement. The Web+Center's all web-based approach provides a rapid deployment for technicians and educators.

The Web+Center, an all web-based Help Desk, offers an easy to install and configure, out of the box solution while also offering unlimited customization options with a product design of open-sourced ASP (Visual Basic) design and open database architecture.

Web+Center is affordable for all support organizations by offering a FREE (3) Tech version, while licensed versions for 5 to 25 techs sell from $1500 to $10,000. Unlimited tech versions are available for $15,000.