The Office of Information Technology recognizes this and wishes to protect Susquehanna students, faculty and staff from falling victim to Internet fraud. Education on the topic of Internet fraud and personal identity theft is critical to raising self-awareness when performing any Internet transaction. Supplied below are links to informational Web sites that will help you better understand and recognize Internet fraud.

A helpdesk support software solution does much more than responding to all customer inquiries. To give the best customer service possible, it is important to get accurate reports at the right time and track inquiries in a timely and active manner...

Some IT department managers have ventured overseas for network design, infrastructure development, application programming and development, and other high level IT management matters, and have discovered later, many costly issues they weren't counting on.

Connect all components and turn them on. After about a minute, the SYN light on the modem should light up and should remain steady, not flashing. This indicates that your modem has identified an active ADSL line connection.

Password Manager supports Windows 2000/2003 Active Directory environments and connected systems. Your passwords should be 8 or more characters in length; 14 characters or longer is ideal. Your pass phrase might become "My SoN Ayd3N is 3 yeeRs old." To protect yourself against EFS-encrypted files loss you should always export your Private and Public key, along with the keys for the Recovery Agent user. Note: You'll need a blank floppy to run the process. ERD is an excellent multi purpose product, but you should know it is not a necessary one if you have a healthy system and your sole problem is the inability to logon to Windows due to a forgotten password. Check if the computer or online system will not support a pass phrase, use the same technique on the shorter password. What makes a strong password. This site.

Technology plays a major role in business process today. Helpdesk software is widely used to streamline customer service needs in online and offline businesses. Helpdesk software is of many types, local, web based, and remotely hosted. When considering installing this software system it is important to:

I recently did some consulting for a large retail company and sat in with their help desk department, which was probably the worst I have seen in my 10+ years in business. This was an internal help desk, with the end-users being employees from the various retail stores and warehouses. Not surprisingly the perception of their company's IT support was not flattering to say the least.

As of March 1, 2001, eCi will be providing Alpine Communication's Helpdesk Support Services. This change allows Alpine Communications to respond to customer needs more quickly and conveniently, 24 hours, 7 days a week. eCi's established infrastructure allows them to offer flexibility and cost savings to smaller ISPs like Alpine Communications. Through this partnership, eCi assumes the identity of the Internet Service Provider, so end-users attribute the customer service they receive to the ISP.

FootPrints is a 100% web-based service desk that centrally tracks, manages, and controls all types of customer issues and support requests received from email, the Internet, fax, telephone, and wireless devices. The software includes a range of comprehensive features such as centralized issue tracking The management of change requests. It might be a stand-alone system or part of a help desk system that tracks bug reports., self-service online, two-way email management, knowledge management, and powerful reporting, and is widely used by more than 1600 organizations worldwide to automate internal and external support operations.

Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com) Product from Internet Software Sciences (ISS) is now capturing many new users from the K-12 school district IT support market. The Web+Center product is already popular in the higher education arena with over 25% of California community colleges using the Web+Center Help Desk and that interest is now being shown in the K-12 market as well. Recently several California-based K-12 school districts, including San Francisco Unified School District, Pasadena USD, Oxnard USD, and Madera USD, deployed the product while many others throughout the United States and Canada are now using the Web+Center for automating their help desk operations.