Although every Help Desk provides service to its customers and users, no two Help Desks have the same support requirements for products, service level agreements, issue tracking, or response and resolution. Kovair Global Lifecycle/HelpDesk provides a uniquely tailored solution, custom fit to your help desk needs, because it inherits the same high degree of configurability offered by the whole Kovair Global Lifecycle product family. Designed from the ground up with a global focus, it is particularly adept at handling the 24x7 round-the-world needs of a modern distributed support organization.

Altiris® Helpdesk SolutionTM software is a powerful incident management tool that allows you to ensure infrastructure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Helpdesk Solution is built on the Altiris Notification ServerTM architecture and is fully integrated with other Altiris components such as asset management, remote control, and Web-based administration tools. The Notification Server maintains the Altiris CMDB and ensures that the most current and accurate information about every configuration item is constantly available. Tight integration with other Altiris products allows for help desk technicians to quickly troubleshoot, diagnose, and correct a wide range of complex situations that occur in today's dynamic computing environments. The solution is now available with shrink-wrapped knowledge base content.

In order to provide efficient & prompt response to Customers' users, On-site Helpdesk is available with following:

Baschab and Piot are principals of Technsource, Inc., a nationwide IT consulting and engineering services company based in Little Rock, Ark. Technisource specializations include: IT Assessments and Outsourcing, Project Management, QA & Testing, Embedded Software Engineering, Application Development & Support, Network Integration, Deployment and Helpdesk. The authors also serve as adjunct professors at Southern Methodist University.

That was my network manager response several years ago to the idea of outsourcing. However, computer networking is a dynamic area, and some strategies that were unthinkable yesterday can become very attractive today. This is not an unusual phenomenon; change is only extraordinary when it happens to you! It's always fun to look back at other industry "absolutes", that are not so absolute today. Here are a few from some reputable experts: