If you are an IT leader who is seeking a solution to your help desk service and technical support needs, our help desk outsourcing service gives you the freedom to focus on your core competencies while giving your employees (or customers) a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

Here at TS4B, our experienced body of consultants and engineers can help your organization to unburden itself from the shackles of your

Supplying enhanced computer support on shrinking budgets. Supporting increasingly complex customer support requirements. Maintaining the expanding distributed computing model. Supporting core business initiatives while supporting customers. Keeping ahead of the competition. Staffing, administering, and maintaining a help desk or call center. EDO's Help Desk Services are supported by in-depth computer systems, programming, electrical engineering, business management, Internet & Intranet development, and Quality Assurance (QA) expertise.

Although every Help Desk provides service to its customers and users, no two Help Desks have the same support requirements for products, service level agreements, issue tracking, or response and resolution. Kovair Global Lifecycle/HelpDesk provides a uniquely tailored solution, custom fit to your help desk needs, because it inherits the same high degree of configurability offered by the whole Kovair Global Lifecycle product family. Designed from the ground up with a global focus, it is particularly adept at handling the 24x7 round-the-world needs of a modern distributed support organization.

Altiris® Helpdesk SolutionTM software is a powerful incident management tool that allows you to ensure infrastructure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Helpdesk Solution is built on the Altiris Notification ServerTM architecture and is fully integrated with other Altiris components such as asset management, remote control, and Web-based administration tools. The Notification Server maintains the Altiris CMDB and ensures that the most current and accurate information about every configuration item is constantly available. Tight integration with other Altiris products allows for help desk technicians to quickly troubleshoot, diagnose, and correct a wide range of complex situations that occur in today's dynamic computing environments. The solution is now available with shrink-wrapped knowledge base content.

In order to provide efficient & prompt response to Customers' users, On-site Helpdesk is available with following:

Baschab and Piot are principals of Technsource, Inc., a nationwide IT consulting and engineering services company based in Little Rock, Ark. Technisource specializations include: IT Assessments and Outsourcing, Project Management, QA & Testing, Embedded Software Engineering, Application Development & Support, Network Integration, Deployment and Helpdesk. The authors also serve as adjunct professors at Southern Methodist University.

That was my network manager response several years ago to the idea of outsourcing. However, computer networking is a dynamic area, and some strategies that were unthinkable yesterday can become very attractive today. This is not an unusual phenomenon; change is only extraordinary when it happens to you! It's always fun to look back at other industry "absolutes", that are not so absolute today. Here are a few from some reputable experts:

Although a company's data entry work is often among the most monotonous jobs imaginable, they require the skills of trained personnel. For all its tedium, data entry is essential to a company's survival, without being one of its core operations, and many companies have turned to outsourcing data entry work so that its employees can spend their time on more lucrative matters. The data entry tasks will be performed by competent contractors in developing nations like India, Malaysia, China, and Brazil, and for a much lower cost than it would require if it continued to be done in-house.

Where do you go if you have a problem with your satellite television or broadband service provider? Whom do you call if your have a problem with your computer's installation system or if your printer just died on you before a major presentation? Who is the one person who can quickly help you stop that whining noise and smoke that your lap top is generating right in the middle of the conference call you are having with your boss? If you are like me, the auto dial function on your telephone will have the number of your friendly global help desk! According to me, the help desk is the best invention of man in the twenty first century. The computer and all the electronic gadgets are over hyped. Technology changes much before it becomes affordable in the first place. And gadgets and gizmos are flooding the marketplace like never before. If there is anything at all that has remained consistent through all the tumult, it has been the ubiquitous help desk.