|
MyHelpDesk, Inc. is licensing its FirstHELP(TM), the Web's leading self-help computer support content solution, to SITEL for use in certain of SITEL's technical support and help desk services. As a result, SITEL will provide technology end-users with the ability to solve their PC-related issues through MyHelpDesk's FirstHELP(TM) directories. This, in combination with SITEL's existing one-on-one, assisted technical support and help desk solutions, provides its clients, who are major corporations, with a valuable service offering. |
|
|
Carnegie International Corporation (OTCBB:CGYC CGYC - Common Ground Youth Church) and its RomNet Support Services, Inc., subsidiary today announced plans for the launch of Help Desk Doctor(TM) Web site in the fourth quarter. |
|
|
CompuCom's Dallas and Paulsboro, N.J. help desk facilities currently support more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers and leading system integrators. CompuCom's certified support experts have institutional knowledge in commercial applications, network and client operating systems, computing hardware platforms, and most recently wireless personal digital assistant (PDA) applications. |
|
|
This is the third operation of its kind for the leading infrastructure solutions provider. The 32,000 square foot facility will increase client call-volume capacity and provide alternative site redundancy for CompuCom's award-winning help desk. CompuCom expects to begin taking client calls at this facility in July. |
|
|
|
CompuCom Systems, Inc. (Nasdaq:CMPC) today announced the opening of a new help desk facility in Phoenix, Ariz. This is the third operation of its kind for the leading infrastructure solutions provider. The already operational, 32,000 square foot facility increases client call-volume capacity and provides alternative site redundancy for CompuCom's award-winning help desk. |
|
|
MyHelpDesk, Inc., a self help content provider delivering critical eSupport to corporations, today announced FirstHELP(TM), its custom computer self help offering for corporate customers. Designed around the directories of the award-winning MyHelpDesk.com site, FirstHELP delivers the only personalized self help content solution developed for corporate support portals. Its simple interface leads users through the maze of existing corporate support resources to find the most efficient resolution to their individual computer questions. FirstHELP provides a "first place to go" that streamlines technical support, making it much more cost effective for the individual corporations and less frustrating for the individual corporate user. |
|
|
Unisys Corporation and Courion Corporation, the leading provider of self-service user management solutions, today announced that Unisys will offer Courion's Password Courier as an enterprise password management solution within its portfolio of Unisys e-@ction OneCall end user support solutions. |
|
|
CompuCom Systems, Inc. (Nasdaq:CMPC), a leading infrastructure solutions provider, today announced it received the "Team Excellence" second place award, and top ranking in the outsourcer category, from the Help DeskThe Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
..... Click the link for more information. Institute (HDI).
The prestigious award honors the help desk team who has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support.
HDI bases their selection of the Team Excellence Award winner on specific criteria that evaluates the applicant's ability to demonstrate excellence within three categories: people, process, and technology.
CompuCom's help desk supports more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers, and leading system integrators. CompuCom's help desk has on staff more than 200 experts certified in the leading applications, network and client operating systems, and computing hardware platforms.
"CompuCom's support center is truly a best-in-class operation. Their attention to people, process and technology allows them to be innovative in how they provide support to their clients. Their dedication to their people and their clients is truly a great accomplishment," said Ken Webb, Chief Operating Officer, Help Desk Institute.
"For many organizations, the benefits from outsourcing help desk are enormous," said Ed Coleman, Chief Executive Officer of CompuCom. "This recognition from the Help Desk Institute is much appreciated validation of our commitment to excellence in this important area."
|
|
|
Frantz has been with CompuCom since 1995, serving as director of help desk services where she was responsible for overseeing the successful delivery of CompuCom's help desk and dispatch services. Under Frantz's direction, CompuCom's help desk has received several industry awards, including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award.
|
|
|
ServiceWare, Inc., the fastest growing provider of eService solutions, today announced that a host of major service and help-desk industry organizations have chosen ServiceWare as their strategic partner to provide added service and value to their memberships and to raise visibility for quality service and support solutions. Key industry associations including The Help Desk Institute, Help Desk Professionals Association, Customer Support Consortium, Association of Support Professionals, Federal Help Desk Forum and Help Desk 2000 are all currently collaborating to make ServiceWare's RightAnswers.com, the first true Web-based technical support portal, available to their members to help increase efficiency and competency in eService. To help promote these association partnerships, ServiceWare will be a co-sponsor of the Federal Help Desk Forum meeting on Tuesday, February 29 and an active participant in the CRM/Support Services Conference starting Wednesday, March 1, both in Washington, D.C. |
|
