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MyHelpdesk.com, Inc., creator of Web-based Computer Help Center(TM) solutions for portals, destination sites, computer product manufacturers and e-tailers, today announced a co-branded partnership with Help DeskThe Help Desk Process |
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Plaut Consulting Inc. today announced the availability of Help Desk The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com) Services for SAP(tm) solutions, a new offering that will provide SAP R/3(R) customers timely and cost-effective support, prompt resolution to application problems, and expertise to fine-tune and update their systems. Help Desk Services is available to current Plaut customers as well as companies using SAP solutions not implemented by Plaut. Unlike other help desk solutions, Plaut's Help Desk offers a consistent knowledge base of experts whose extensive background with SAP solutions allows them to address each customer's specific system and business processes. Help Desk, which is offered on a fixed-price, monthly retainer basis with guaranteed response time, allows end-users to focus on existing work rather than having to troubleshoot problems. |
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The alliance includes joint marketing between GoldMine and Peregrine Systems and permits GoldMine's more than 2,000 VAR partners, certified on HEAT, to resell Peregrine Systems products. As part of the agreement, Peregrine Systems will acquire a minority interest in GoldMine, based on a GoldMine market valuation of approximately $800 million. |
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It's difficult for corporations and companies to acknowledge that their expertise might not extend to a particular area. At Stein Roe Investment Counsel (SRIC), a major independent investment counseling firm, management sat down and took a long, hard look at the company's core strengths-and weaknesses. In 2001, after splitting from a larger entity, SRIC continued to rely on its former parent company for help desk services. The solution, however, was only temporary, and the management team had to quickly determine the best course of action for the company's future. |
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Stay up to date with the latest IT news and information affecting the world of finance with TechRepublic's free Financial Services IT newsletter, delivered each Wednesday. Automatically sign up today! |
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Business are always looking for ways to improve their bottom lines, and one of the latest cost-cutting methods to find favor is help desk outsourcing. Help desk outsourcing allows a company struggling with diminishing revenues streams to streamline by focusing on the improvement of its core business operations and letting outsource providers handle the peripheral ones. |
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A growing trend in recent years has been to outsource either the help desk function individually, or the whole IT operation inclusive of the help desk. This is certainly not appropriate for all organizations, but does bring measurable benefits to some. |
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ActivSupport's help desk outsourcing and IT outsourcing services are available across the US and Canada. Are you considering outsourcing your help desk entirely? enhancing your existing help desk solution with an efficient escalation procedure to experts? or getting an outside opinion on how to improve your current help desk performances? |
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Did the tapes get switched out? Why do we have that error message? What happened to my e-mail? Stop letting LAN work rule your day. At Infonaligy, we understand that your job is to guide the direction of IT for your company, not worry about a system 3blue screening? or wondering if the backups completed. When you put Infonaligy in charge of your IT infrastructure, your productivity is guaranteed to increase. We specialize in Helpdesk Outsourcing! We can take over users support, application installs and distribution, Exchange or other groupware applications, custom application support, and more. If you have a computer network and you need help, you've found it. We operate locally in Dallas, Ft. Worth, San Francisco, Chicago, New York. |
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Gartner's Magic Quadrant for North American help desk outsourcing services will help you identify and evaluate help desk outsourcing external service providers (ESPs). The ESPs in this Magic Quadrant can provide help desk services, but their competencies and offerings vary. Base your selection on a detailed evaluation of your outsourcing objectives and technical requirements, as well as on the ESP's capability to fulfill those expectations.
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