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The line is blurring between the Help Desk and the Call Center. Which came first? Both, the Help Desk and the Call Center, are fairly recent phenomena, but broadly speaking the Help Desk as we know it today started to take on that form in the mid-1990's. PC's have evolved as relatively user friendly, and corporations started to use them instead of mainframe-attached CRT's. This led to an explosion in desktop computing, with inexperienced users needing assistance with complex software, new printers, routers and a wide spectrum of other technologies. |
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Servers and employee desktops are the core of most business and commercial networks. Systems, that are not fully functional at all times, can seriously compromise your ability to conduct business. |
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In any application deployment, especially in a global environment, there will inevitably be questions from users. How you respond to these questions can be the difference between a successful release and a public failure. Your investment models and ROI calculations are predicated on the users actually adopting and utilizing the new system and without easy, accessible support available, many will simply ignore the new technology in favor of the trusted, older systems. |
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If you are an IT leader who is seeking a solution to your help desk service and technical support needs, our help desk outsourcing service gives you the freedom to focus on your core competencies while giving your employees (or customers) a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day. |
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Here at TS4B, our experienced body of consultants and engineers can help your organization to unburden itself from the shackles of your
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Supplying enhanced computer support on shrinking budgets.
Supporting increasingly complex customer support requirements.
Maintaining the expanding distributed computing model.
Supporting core business initiatives while supporting customers.
Keeping ahead of the competition.
Staffing, administering, and maintaining a help desk or call center.
EDO's Help Desk Services are supported by in-depth computer systems, programming, electrical engineering, business management, Internet & Intranet development, and Quality Assurance (QA) expertise. |
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Although every Help Desk provides service to its customers and users, no two Help Desks have the same support requirements for products, service level agreements, issue tracking, or response and resolution. Kovair Global Lifecycle/HelpDesk provides a uniquely tailored solution, custom fit to your help desk needs, because it inherits the same high degree of configurability offered by the whole Kovair Global Lifecycle product family. Designed from the ground up with a global focus, it is particularly adept at handling the 24x7 round-the-world needs of a modern distributed support organization. |
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Altiris® Helpdesk SolutionTM software is a powerful incident management tool that allows you to ensure infrastructure availability and raise service levels while reducing costs. Designed for quick implementation, it enables you to realize immediate benefits. Helpdesk Solution is built on the Altiris Notification ServerTM architecture and is fully integrated with other Altiris components such as asset management, remote control, and Web-based administration tools. The Notification Server maintains the Altiris CMDB and ensures that the most current and accurate information about every configuration item is constantly available. Tight integration with other Altiris products allows for help desk technicians to quickly troubleshoot, diagnose, and correct a wide range of complex situations that occur in today's dynamic computing environments. The solution is now available with shrink-wrapped knowledge base content. |
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In order to provide efficient & prompt response to Customers' users, On-site Helpdesk is available with following: |
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Baschab and Piot are principals of Technsource, Inc., a nationwide IT consulting and engineering services company based in Little Rock, Ark. Technisource specializations include: IT Assessments and Outsourcing, Project Management, QA & Testing, Embedded Software Engineering, Application Development & Support, Network Integration, Deployment and Helpdesk. The authors also serve as adjunct professors at Southern Methodist University. |
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