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As a business owner, you may have questions regarding the use of free help desk software. For instance, how can companies turn a profit while offering a free product like this? Many help desk software providers offer limitations on the number of computers that can access the software, some have limitations on the number of tickets supported and some programs are supported by advertising frames. For a small start up business, these limitations may not hinder the purposeful use of the program. For others, it may be necessary to upgrade the account in order to obtain full access to the particular program. |
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Although free ticketing systems may sound like more trouble than they are worth, I am going to go over a number of options because there is no doubt a "market" for free software, and they are getting better all the time. I will be doing group "reviews" like this on all levels of help desk software, so stay tuned and subscribe to my blog even if you are not looking for free software today. |
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Leigh Business Enterprises Ltd. (LBE) is giving away licences for its latest helpdesk software. Anyone can apply for a single user licence for LBE's browser or Windows based helpdesk applications. There is no spyware, no ads, no time limit, no tricks! This is exactly the same software as sold by LBE and used by businesses, major educational institutes, government bodies and health organizations throughout the world. The only restriction in this free licence is that only one person can use the software at one time. |
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I guess I should provide some background. Maybe that will help with suggestions. 99% of our support issues are mind-numbingly easy, so it's all in my head. However, I do get calls/emails from customers with really weird problems that are sometimes our fault and sometimes not. Currently, I just save those email threads in case I run into a new customer with the same weird problem, but over the years, those emails have added up and are hard to sort through. This is why I would like to utilize a help desk system. Besides, something may happen (knock on wood) and I won't be around to do the job anymore. It would be nice to have my replacement to have access to all of this information. Dig? posted by NoMich to computers & internet (13 comments total) 2 users marked this as a favorite Some more options.
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You can choose freeware helpdesk software for your website without apprehensions as most such solutions, though free, provide sufficient functions for managing the customer support services of any small business. To list and select a solution, simply use your favorite search engine to display the available solutions. Read the instructions, descriptions and system requirements of the solutions to check if they meet your requirements. Select a solution, download it and install it. |
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CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use |
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You crapper opt freeware assist code for your website without apprehensions as most much solutions, though free, wage decent functions for managing the client hold services of whatever diminutive business. |
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CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to techniciansTime tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them.Provides a flexible workflow.Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the detailsQuotations (approved or rejected)Invoicing (including a cancellation fee option) and a Batch Email facility.Invoice summaryLog completionYour SLA Contract labour charges are automated for quotations and invoices, so you don`t need to remember the different rates for each client and category.A fully functional Parts inventoryTo maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks. |
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Many companies recognize the benefits of help desk software. From streamlining technical inquiries to responding quickly to customer issues, help desk software has become a basic part of most company's business strategies. Pricing can vary and some businesses, especially small businesses or start-ups, may be interested in free help desk software. |
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Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software assigns unique number to each service request and saves it in the database to review at any time. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
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