|
Jitbit Help-Desk is a web based help desk software (also called "trouble ticket tracking software"), designed to deliver outstanding customer support. Based on ASP.NET, easy to install, simple to use and accessible from anywhere as a web application. |
|
|
CRMdesk is a web-based help desk software that allows customer support automation through Internet; you will be able to respond to your customer's requests more effectively and will have better success in attracting new customers. |
|
|
Single interface to manage all trouble tickets coming from email, support site, web forms, phone, fax and snail mail. No downloads. No programming knowledge is needed. Instant activation and monthly fee as low as $19.95 per operator seat. |
|
|
Our Customer Support and Service Desk Software allows you to support your entire customer base through a single, web-based system that can be used by anytime, anywhere. Regardless of where you are located, this Customer Support Solution accepts requests for service and allows you to assign requests and track your billable hours and products. With our solution, you can literally provide national or international service from a single point. In addition, you can re-brand our product with your logo and corporate colors to deliver a seamless approach to customer service. |
|
|
|
With Veetro's Help Desk software, you can easily configure your system to sort incoming messages that are located on any specified POP3 account on the internet.
By using smart filtering technology, Veetro will analyze message senders and pair them to entries already present in your company Address Book. To eliminate double entries, Veetro will also create Contacts for you automatically if none presently exist, this keeps all correspondence logged under each contact entity in both your recognized and unknown customer base.
|
|
|
Help Desk Server is a web based help desk software. By installing it on one computer, you create a help desk web site that everyone can access instantly with their web browser. You can use it to set up an internal IT help desk, facility help desk or other type of help desk web site. |
|
|
Hot Help Desk is a free ticket management and100% web-based help desk
system which can be accessed from any browser, with no plug-ins, no
client maintenance and no client updates. Your customers can create
and update tickets via online web based form or email easily, so you
are able to track the history of support requests from inception to
resolution, including routing, ownership and transfers . |
|
|
There's a process your web based help desk software can follow in order to accomplish this, and it's very simple. It starts out with you being clever and knowing what questions your customers are asking. In case you don't know, most of the questions you get are going to be around the same topic, and around the same things, so you can prepare for that. |
|
|
Internet technology is the latest addition to help desk software. Several software packages let the end user access the help desk抯 knowledge base through a Web browser. Self service for common help desk chores such as resetting passwords, solving printer problems, and answering common application questions is then available. There is an added benefit in that employees can still have access to the software抯 knowledge base even when the help desk itself is closed. If an answer can抰 be found through self-search, the employee can initiate a trouble ticket for help desk personnel and the technicians also have access to Web-based solutions. Roving technicians can even use the Web browser from the employee抯 machine to close out the trouble tickets or view a list of open tickets and don抰 have to return to their desks before answering another call. When end users can solve many of their software problems on their own, analysts are freed up to work on only the most complex problems. |
|
|
Helpdesk software is a program or collection of programs used to manage a company's helpdesk. A helpdesk is a central point for customers to turn to in case of a problem or enquiry. It may be used by the customer to gain information before making a purchase, or after the purchase if the customer experiences difficulty with the product. In today's technologically driven world, helpdesk software is an essential component of the service industry's customer relations function. |
|
